Return and refund policy

Exchange Policy

At Milihence Fashion, your satisfaction is our top priority. We understand that you may occasionally need to exchange a product, and we have designed our Exchange Policy to be simple and transparent. Please review the details below to ensure a smooth exchange process:

1. Size Exchange:

If the product you purchased doesn’t fit you perfectly, we offer a hassle-free size exchange within 7 days of delivery. Follow these steps to initiate a size exchange:

  • Contact Us: Reach out to our Customer Support team within 7 days of receiving your order.
  • Provide Details: Share your order information and specify the item you wish to exchange.
  • Follow Instructions: Our team will guide you through the process and provide instructions for the exchange.

Note: The item must be in its original, unused condition with all tags and labels intact.

2. Exchange for Defective Products:

At Milihence Fashion, we take great care to deliver high-quality products. However, if you receive a defective item, we sincerely apologize. To exchange a defective product, follow these steps:

  • Contact Us: Notify our Customer Support team within 7 days of delivery.
  • Provide Evidence: Share your order details, photos or a video highlighting the defect, along with a proper opening video as per our policy.
  • Assessment and Process: Once we verify the issue, our team will guide you through the exchange process.

Note: The defective item must be in its original condition with all packaging, tags, and labels intact.

Opening Video Requirement:

For defective product exchanges, a clear opening video is required. This video helps us verify the product's condition upon arrival and ensures a smooth exchange process. Make sure the video captures the packaging, product, and any issues clearly.

Additional Information:

  • Product Availability: Exchanges depend on the availability of the requested size or replacement item. If unavailable, we will assist you in finding an alternative.
  • Processing Time: The exchange process may take a few days, depending on your location and product availability.
  • Shipping Charges: Customers are responsible for covering shipping costs for exchange pickups.
  • Eligibility: Milihence Fashion reserves the right to deny an exchange request if the product is not in its original condition or if the policy guidelines are not followed.

If you have further questions or need assistance with your exchange, our dedicated Customer Support team is always here to help. At Milihence Fashion, we are committed to providing you with a delightful shopping experience.

Thank you for choosing Milihence Fashion for your ethnic wear needs!